I have been in sales for 18 years. I know that knowledge is power in sales and i can not think of anyone that knows their product better than Joe. That is why I recommend The Carpet Guys again and again. I had a opportunity to use Joe Zago when he was a representative for Empire. All I have to say is that Joe understands customer satisfaction. My stairs started to wear and become matted down. I called Joe and with in a day he replaced my stairway carpet. It is those same values that Joe has brought to his own business. Give The Carpet Guys a chance, I guarantee you will be extremely satisfied !